Across the events this spring, conversations around AI came up constantly. Some teams are moving quickly, while others are taking a more measured approach.
What stood out most is that as AI starts to take on more of the front-end work, human oversight and follow-through remain just as important. Most teams are still working through what that “human in the loop” looks like in practice.
It’s something we’ve also been spending more time around internally. We’ve been learning more about how AI is showing up in everyday tasks like scheduling, insurance verification, and prior auth, especially in parts of the workflow that tend to slow things down.