A Referral Centralization Story

A multi-site medical group was managing referral follow-through across local clinics. The process looked different from site to site, and visibility across the workflow was limited.

After the referral work was centralized, processing times improved:

An APCM Follow-Through Case Study

At one primary care practice, APCM follow-through was becoming hard to keep current. The patient list was extensive, and earlier outside support had not kept it updated as expected.

The workflow needed consistent daily ownership. The VMA works through the list, calls patients, records updates, and keeps both the EHR and tracking spreadsheet current.

It’s the kind of recurring work that can quietly fall behind: patient outreach, care plan updates, EHR documentation, and monthly tracking.