During the Industrial Revolution, horses weren't replaced because they got worse at their jobs. They were replaced because the system around them changed, and nobody had built a role for them in the new one.
I was watching Dwarkesh Patel video clip talking to Economists Alex Imas and Phil Trammell.They have been making an important argument about AI: when you remove the human element from high-stakes outputs, perceived value and trust drop with it. The output becomes a commodity. Cheaper, faster, and worth less.
That's the horse problem applied to AI. And it's playing out right now in healthcare administration.
The organizations chasing full automation aren't just taking on risk. They're commoditizing their output without realizing it. Payers, patients, and partners don't just want the answer. They want to know someone accountable was in the loop.
The question isn't how to get humans out of these workflows. It's how to position them where they create the most value inside them.
That's a design problem, not a technology problem.
Xillium keeps human judgment inside AI-supported healthcare workflows. What that looks like in practice is on our Solutions page.
