Solutions for Growing Healthcare Organizations

Administrative & clinical support outsourcing

Only Need 1-2 Staff?

Find Options for Smaller Practices
Execute Change Without Resistance

Change Management Support

Modernizing workflows often meets pushback. Support for organizations modernizing systems, integrating multiple locations, or transitioning to new workflows.

Our adaptable teams help implement and sustain operational change across departments or sites.

Modernizing Clinics

Support for modernizing systems such as adopting digital workflows, transitioning from paper-based to EMR
Maintain Continuity During Staff Leave

Leave Support

Maintain stability when onsite staff are unavailable.

We deploy trained replacements who adapt quickly to your systems and maintain performance without disruption.
Planned Vacations/Maternity
Unexpected Sick Leave & Departure

Leave Support Team

A vetted group of experienced staff trained across EMRs and workflows, capable of rapid integration within an hour.
  • Adapts to new tasks and workflows with minimal supervision.
  • Deployed within one hour.
  • Full security and HIPAA oversight
  • Tech-supported
Reduce Your Morning Backlogs

Overnight Service

Start the day with completed chart reviews, processed messages, and organized data.

Our overnight teams handle after-hours work so your providers walk in ready to move forward.
Overnight Page
Close Care Gaps

Value-Based Care

We strengthen population health programs by helping teams identify and close care gaps.

Through coordinated outreach, data tracking, and patient engagement, we help providers meet quality metrics and advance Value-Based Care performance goals.
Strengthen Team-Based Primary Care

Advanced Primary Care Model (APCM)

Assist APCM teams with the daily operational work such as referrals, follow-ups, patient outreach, and panel tasks, that keeps clinics consistent and stable as they grow and transition into team-based care models.
Extend Patient Access Beyond Business Hours

After-Hours Hotline

We handle triage calls, medication inquiries, and patient communication using your processes and systems. Our teams ensure timely responses and accurate documentation for seamless continuity between night and day shifts.
AI + human oversight keep your operations efficient, secure, and adaptable

Supporting Your AI-Enabled Workflows

We support your AI-based workflows with teams trained to use AI who apply human judgment, verify accuracy, correct errors and protect PHI.

AI helps identify inefficiencies, monitor performance, and guide training, while our people ensure each action meets compliance and clinical standards.

Certifications

Ensure processes meet security, HIPAA, and regulatory standards.
HIPAA
Security
Medicare

Administrative Services

Intake & Scheduling

Coordinating patient intake, appointment requests, and schedule management.

Prescription Refills

Processing refill requests and routing approvals to providers.

Prior Authorization

Managing PA submissions, follow-ups, and documentation with payers.

Insurance Verification

Confirming eligibility, benefits, and coverage requirements.

EMR Management

Maintaining patient records, updating documentation, and organizing data in the EMR.

Referral Management

Coordinating referrals from order to completion and tracking outcomes.

Clinical Support

Chart Review & Audits

Preparing charts and reviewing records for accuracy and completeness.

Chronic & Preventive Care Support

Supporting routine follow-ups, outreach, and care-gap activities.

Lab Orders & Results Processing

Submitting lab orders and managing incoming results for provider review.

Remote Patient Monitoring

Tracking reported metrics and routing alerts or escalations.

Triage

Directing patient concerns to the appropriate clinical or administrative pathway.

Pre-Procedure Instructions

Communicating preparation steps and confirming readiness with patients.

Scribing

Documenting encounters and updating notes during patient visits.

Only Need 1-2 Staff?

Find Options for Smaller Practices