Services

Operational Services Built on Experience

No Absentee Service

When your Virtual Medical Assistant is temporarily unavailable, another fully trained VMA steps in. They're familiar with your systems, ensuring consistent operations with minimal disruption.

Value-Based Care

Support for practices in value-based care programs, including ACOs. Staff are trained for operational tasks aligned with VBC goals.

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Leave Support Service

Temporary staffing when your onsite staff miss shifts. Our VMAs quickly adapt to your workflows and tools, ensuring continued coverage.

Overnight Services

Flexible staffing during nighttime hours to support administrative or clinical workflows.

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After Hours Hotline

Support for patient communication needs beyond your regular office hours: evenings, weekends, and holidays. Staff follow your protocols for triage, medication guidance, and general inquiries.

Modernizing Clinic Setup

Transition from paper-based processes to digital workflows, bringing outdated systems up to date.

Staffing in Operations

Full-service support behind the scenes and beyond admin

Virtual Medical Assistant Manager

Manages staff performance and ensures alignment with client operations

Types of Virtual Medical Assistants

Compliance Team

Compliance officers maintain operational integrity by ensuring adherence to legal standards and internal policies through monitoring, auditing, and training

Head of Compliance
Compliance Officer

Security Team

Maintain secure systems and safeguard PHI in compliance with HIPAA and company standards

HIPAA Officer
Director of HIPAA Compliance

Learning Resource Center

Develop staff skills through ongoing training programs aligned with current healthcare trends and technologies

Learning Manager
Onboarding Manager
Content Developer Officer
Medical Skills Assessor
LMS Administrator

IT & Tech

Technical infrastructure maintenance, client system integration, and secure data management

Head of IT
IT Manager
Client IT Support
Staff IT Support

Human Resources

Management of recruitment, onboarding, payroll, benefits, and employee welfare

Recruitment Manager
IT Head of Human Resources

Virtual Medical Assistants Services

Administrative Tasks

Appointment Scheduling & Follow-up Coordination
Insurance Verification
Prior Authorization
Referral Management
Reminder Calls and Patient Outreach
Document Handling and Fax Follow-Up
EMR Data Entry and Updates
Inbox Management
Intake Form Management

Clinical Support Tasks

Chronic Care Management Support
Chart Preparation and Audits
Scribe
Triage
Remote Patient Monitoring
Medication Refills

Clinical Support, Administrative, and Operational Services

Adapting to What’s Next