The medical office is a miniature business intersecting with many large company issues. Sourcing, work processes, tech challenges, outsourcing.
Looking at telemedicine as a main health service rather than as a temporary stopgap measure is key to the modern medical office. Simple things like contactless paperwork and payment are benefiting the whole health delivery system.
Reference: https://www.forbes.com/sites/servicenow/2020/09/17/5-operating-model-changes-for-our-new-normal/amp/
