AMGA 2026
Conversations connected AI with practical operational challenges, particularly care coordination, care gaps, and team management. Improving workflows requires both technology and clear human accountability.
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Nashville gave us a week of conversations with family medicine physicians about the administrative work behind their care.
Prior authorizations, referrals, and care gap outreach came up often. Physicians also talked about growing workloads and where their teams could use more administrative support.
It was good to reconnect with familiar faces and meet new ones.
We were back at MGMA Annual in San Antonio this year, just in time for the organization's 100th anniversary.
At our booth, we heard a lot about familiar challenges: prior authorizations, referrals, and patient calls. Some were looking for help with specific tasks. Others wanted to know how outside teams communicate, access EHRs, and keep work visible.
We also shared our Human-Assured™ approach: when AI helps move work forward, someone still needs to own the next step, handle exceptions, and make sure the work gets done.
Outside the booth, the 100th anniversary celebrations gave us a chance to catch up with familiar faces, meet new people, and enjoy conversations beyond work.
Conversations connected AI with practical operational challenges, particularly care coordination, care gaps, and team management. Improving workflows requires both technology and clear human accountability.
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Staffing pressures, front desk gaps, and inconsistent team coverage were recurring concerns. Practice leaders emphasized the need for dependable support to keep patient-related workflows moving.
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Referral breakdowns, coordination gaps, and inconsistent workflows came up often, alongside interest in AI and human oversight.
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AI integration and software innovation took center stage, highlighting the importance of connecting new technology with everyday healthcare operations.
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Daily pressures like calls, prior auths, and admin work came up often in Houston, with many practice owners and staff looking for ways to lighten the front desk.
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Conversations with primary care providers and practice managers focused on streamlining workflows, cutting admin work, and managing staff turnover, with local coffee and chocolates adding to the experience.
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Agency leaders shared operational challenges from QA backlogs to staffing gaps, highlighting how strong community and the right support drive better and scalable care.
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Clinicians shared experiences of staffing turnover and workflow strain, with strong interest in virtual and hybrid support to stabilize operations and refocus teams on patient care.
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Family medicine leaders are navigating staffing shortages and admin strain, with growing interest in reliable remote support to stabilize workflows and sustain patient care.
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Healthcare leaders are redefining workforce stability as a strategic priority, focusing on structured support, leave coverage, and resilient staffing models to sustain operations and patient care.
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